![]() The Competition and Markets Authority (CMA) launched an investigation into the travel company in February 2021 after customers shared similar experiences to your own, Amber, with Teletext promising refunds by a certain date, only to repeatedly push the date back. Teletext, unfortunately, is one of the travel companies that's left many customers high and dry during the pandemic. If cancelling your long-awaited holiday wasn't frustrating enough, some travel firms have left customers out-of-pocket for trips that couldn't go ahead due to Covid. Hannah Downes consumer rights expert at Which? says:Ĭountless plans were thwarted last year as a result of the pandemic. There are other things we could be using the money for. My partner and I are saving for a house and my sister is a nurse for the NHS, but we continued to pay for the holiday throughout lockdown. It's frustrating because some of my family members have been on furlough. They weren't replying to phone calls or emails. I started badgering them on social media as it was the only communication they'd respond to. January came around and (surprise!) we didn't hear anything. We were then told the refund would be issued by the end of November 2020, but this was later pushed back to December 2020, only to be delayed again to January 2021. We pushed for a refund but Teletext initially refused, saying the hotel and airline hadn't refunded it. Teletext cancelled the holiday around 10 days before we were due to fly. We made payments throughout lockdown, totalling almost £8,500. My family and I booked a trip to Las Vegas with Teletext Holidays in March 2020. Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. ![]()
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